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 About
Ecommerce Transactions
There are several steps involved when your customer decides to use a credit
card to buy from you online, just as there are in a traditional store.
Placing a Order
online:
Your customer may browse to the your store, review your products and wish
to purchase items. To order an item from your web site, your visitor will
click on the item's name to zoom into the item detail page, from there
they may add the item to their shopping cart and select item's options
(if any) such as color or size. The customer will be able to review the
contents of his shopping cart, including detailed information about his
order. Your customer can choose to continue shopping or, when he's ready
to purchase the things in his shopping cart, to go through your checkout
process.
The checkout process
includes:
- A page where your
customer can confirm the order
- A place to register
as a customer of your web site (this will add the visitor to your customer
database automatically)
- The opportunity
to add personal billing and shipping information
- The calculated shipping
rate, is based on your selection under Shipping Method
- The calculated sales
tax, based on your selection in Sales Tax
- The opportunity
to read your terms of service, based on your Merchant Policy
- An automatic confirmation
email message that tells your customer you've received the order and
are processing it
Transaction Processing
and Authorization
When a customer submits an order, his credit card information is sent
to your mechant account provider through the Secure Sockets Layer (SSL)
protocol, the most commonly used and safest way to send private information
across the Internet today. Online Corporation of America / QuickCart.com
then sends the information — through the payment gateway — to
the bank that issued the credit card. This bank either authorizes or declines
the transaction. (An authorization reduces your customer's available credit
limit but does not yet place the charge on the customer's card.)
If the transaction
is authorized, you ship the item(s) your customer ordered. Then you'll
return to the Back Office Order section of of QuickCart and choose the
Settle button to finalize the charge to your customer's credit card. It's
important to note that MasterCard and Visa association rules state that
you are not allowed to settle transactions until the ordered goods are
shipped. (And don't worry, you'll find more information about the specifics
of order management after you've been approved for a merchant account.)
Completing the Transaction
At the end of the day, QuickCart takes all of the orders you've settled
that day and sends them in one batch to Payment Providers. In this step,
the transactions are finalized; the money is transferred to your merchant
bank account 48 to 72 business hours (five to seven days) after being
sent to your payment provider.
If one of your customers
returns an item either before or after the transaction has been settled,
you may also void the transaction or issue a refund to his card using
your merchant account.
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